Shipping policy
At THOLIFE, we specialize in delivering premium fresh New Zealand seafood to customers worldwide. To ensure a transparent, fast, and secure shopping experience for all global buyers, we have formulated the following official shipping, delivery and after-delivery policies. Please read the terms below carefully before placing your order.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As seafood products require strict freshness control, our team will carefully inspect, package and arrange shipment for your order in the shortest time to minimize waiting time and ensure you receive fresh and high-quality products promptly. Orders placed on weekends or local New Zealand public holidays will be processed on the next working day.
2. International Shipping & Delivery Time
We provide reliable international shipping services covering most countries and regions around the world. The standard international delivery time is 7–14 business days. The actual delivery period may slightly vary depending on destination country, local logistics efficiency, peak shipping seasons and customs clearance progress.
For customers with urgent needs, we support expedited shipping services. You can select the rush shipping option during checkout to enjoy faster delivery. Relevant freight standards will be displayed synchronously on the payment page.
3. Shipping Cost & Transparent Pricing
We adopt real-time intelligent calculation of shipping fees. The freight cost is automatically generated according to the total weight of your order and your shipping destination. All shipping costs are clearly displayed on the checkout page before payment. We promise no hidden fees, no additional charges, and all charging standards are open and transparent to ensure a worry-free shopping experience.
4. Customs Duties & Import Taxes
All international cross-border shipments may be subject to customs duties, import taxes or related handling fees formulated and charged by the local customs authorities of the receiving country. These additional fees are borne by the recipient.
We recommend that all customers fully understand the local import policies, tax standards and relevant regulatory requirements of their country or region before placing an order, so as to avoid unexpected additional costs or customs clearance delays.
5. Professional Packaging & Shipping Protection
Considering the particularity of seafood products, we use high-strength shockproof, fresh-keeping and leak-proof professional packaging materials exclusively for fresh food. Our customized packaging can effectively resist extrusion, collision and temperature changes during long-distance transportation, fully protect the freshness and integrity of seafood products, and avoid product damage, leakage or deterioration during transit.
For high-value orders, we provide optional shipping insurance (available for selection at checkout). Purchasing shipping insurance can provide you with full protection against unexpected losses during transportation, bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately after receiving the package. If you find packaging damage, water leakage, severe deformation or abnormal products, please take photos and videos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find product defects, quality problems or order errors after signing for the package, please contact our support team within48 hours of delivery and provide valid evidence. We will verify the problem as soon as possible and provide targeted solutions such as replacement, partial refund or full refund according to the actual situation.
7. Professional Customer Support
If you have any questions about order processing, shipping status, logistics tracking, customs clearance issues, delivery delays or after-sales problems, our professional customer support team is always ready to serve you. Please feel free to contact us via email or official contact channels, and we will reply and solve your problems in the fastest time.
Final Statement
Thank you for choosing THOLIFE! We always adhere to the service tenet of priority on freshness, quality and customer experience, and continuously optimize our logistics and packaging system to provide global customers with faster, safer and more reassuring New Zealand seafood purchasing services.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As seafood products require strict freshness control, our team will carefully inspect, package and arrange shipment for your order in the shortest time to minimize waiting time and ensure you receive fresh and high-quality products promptly. Orders placed on weekends or local New Zealand public holidays will be processed on the next working day.
2. International Shipping & Delivery Time
We provide reliable international shipping services covering most countries and regions around the world. The standard international delivery time is 7–14 business days. The actual delivery period may slightly vary depending on destination country, local logistics efficiency, peak shipping seasons and customs clearance progress.
For customers with urgent needs, we support expedited shipping services. You can select the rush shipping option during checkout to enjoy faster delivery. Relevant freight standards will be displayed synchronously on the payment page.
3. Shipping Cost & Transparent Pricing
We adopt real-time intelligent calculation of shipping fees. The freight cost is automatically generated according to the total weight of your order and your shipping destination. All shipping costs are clearly displayed on the checkout page before payment. We promise no hidden fees, no additional charges, and all charging standards are open and transparent to ensure a worry-free shopping experience.
4. Customs Duties & Import Taxes
All international cross-border shipments may be subject to customs duties, import taxes or related handling fees formulated and charged by the local customs authorities of the receiving country. These additional fees are borne by the recipient.
We recommend that all customers fully understand the local import policies, tax standards and relevant regulatory requirements of their country or region before placing an order, so as to avoid unexpected additional costs or customs clearance delays.
5. Professional Packaging & Shipping Protection
Considering the particularity of seafood products, we use high-strength shockproof, fresh-keeping and leak-proof professional packaging materials exclusively for fresh food. Our customized packaging can effectively resist extrusion, collision and temperature changes during long-distance transportation, fully protect the freshness and integrity of seafood products, and avoid product damage, leakage or deterioration during transit.
For high-value orders, we provide optional shipping insurance (available for selection at checkout). Purchasing shipping insurance can provide you with full protection against unexpected losses during transportation, bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods immediately after receiving the package. If you find packaging damage, water leakage, severe deformation or abnormal products, please take photos and videos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find product defects, quality problems or order errors after signing for the package, please contact our support team within48 hours of delivery and provide valid evidence. We will verify the problem as soon as possible and provide targeted solutions such as replacement, partial refund or full refund according to the actual situation.
7. Professional Customer Support
If you have any questions about order processing, shipping status, logistics tracking, customs clearance issues, delivery delays or after-sales problems, our professional customer support team is always ready to serve you. Please feel free to contact us via email or official contact channels, and we will reply and solve your problems in the fastest time.
Final Statement
Thank you for choosing THOLIFE! We always adhere to the service tenet of priority on freshness, quality and customer experience, and continuously optimize our logistics and packaging system to provide global customers with faster, safer and more reassuring New Zealand seafood purchasing services.